Shipping & Policies

Shipping: Once you purchase an item, a member of our team will reach out to you to assist personally with shipping.

All orders are shipped for free with insurance by Canada post, Ups, or Fedex.

Policies

Final balance payment: For custom jewellery, customer will have final balance payment of 50% of final cost of custom project when its finished. Customer will have 30 days to pay the balance to pick up the jewellery or we have full authorities over the custom jewellery. 

Exchange policy: we can exchange your item for same value of product for free if the item has defect or not described as it is. 

Refund policy: We offer full refund as long as it is in brand new condition within 30 days of purchase with receipt to same bank account. 

Refund and exchanges are only for items in stock, made to order items and custom jewellery are not refundable. 

*Deposits are non refundable*

Materials

Metals: silver, 10-18k gold, platinum

Gemstones such as diamonds, ruby, sapphire, emerald, and other precious gemstones that are approved by Jaethejeweller's standard.

Every diamond jewellery made by Jaethejeweller is vs+ def diamonds LG or Natural. 

Ruby, Sapphire, Emerald, and other Natural occurring Gemstones are available only in Natural or Lab Grown gemstone, we do not sell treated, heated, and oiled gemstones to insure the best quality materials. 

Popular Gemstones we do not offer are: cubic zirconia, moissanite, and few other gemstones as they do not meet Jaethejeweller's standard.